Issue details

Results of Tenant Satisfaction Measures

To present the improvement plan which has been developed based on the key findings and insights derived from the recent Tenant Satisfaction Measures (TSM). The TSM aimed to assess tenant perceptions, experiences, and satisfaction levels with our housing services, providing valuable data to develop strategic planning and continuous improvement initiatives.

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 01/03/2024

Decision due: 26 Mar 2024 by Housing and Wellbeing Committee

Lead director: Director of Environment & Communities

Contact: Sasha Hawkins, Interim Business Improvement Manager Email:

Agenda items