This report will provide members with an
overview of the council’s complaints management. It will
cover the financial year 2023/24 and will include detailed
statistics along with a breakdown of the responsible teams, as well
as cases that were escalated to relevant Ombudsmen.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 03/10/2023
Decision due: 30 Apr 2024 by Corporate Support Committee
Lead director: Director of Growth
Contact: Daniel Bainbridge, Group Head of Law and Governance & Monitoring Officer Email: Daniel.Bainbridge@arun.gov.uk Tel: 01903 737607, Lindsey Reeves, Information Governance Officer Email: lindsey.reeves@arun.gov.uk.
Consultation with Group Leaders/Committee Chair: No