Issue details

Housing Ombudsman Complaint Determinations

This report is to inform the number of Housing Ombudsman Complaints Maladministration cases received in the last two years and to note their recommendations.

This report is complying with the Housing & Wellbeing Committee information request which has the responsibility to monitor and consider Ombudsman investigation reports and other complaints made.

As well as the Housing Ombudsman Code under good practice to show demonstration of learning in annual reports.

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 26/10/2022

Decision due: 6 Dec 2022 by Housing and Wellbeing Committee

Lead director: Director of Environment & Communities

Contact: Moh Hussein, Interim Group Head of Housing Email:

Consultation with Group Leaders/Committee Chair: No