The corporate telephony system and integrated
contact centre solution goes end of life June 2023.
The original contract was let in June 2016 on a five-year term with
the option to extend by an additional two-years.
We are looking to procure a new solution with implementation
starting in early autumn 2022.
One off budget provision has been built into the 2022/23 capital
programme of £200,000 (subject to Full Council budget
approval on 24/02/2022) and there is an existing revenue budget of
approximately £30,000 pa.
The contract will be let through an EU compliant procurement
frame.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 31/01/2022
Decision due: 24 Mar 2022 by Corporate Support Committee
Lead director: Chief Executive
Contact: James Saunders, ICT Operations Manager Email: james.saunders@arun.gov.uk, Paul Symes Email: paul.symes@arun.gov.uk.