Issue details

Annual Report - Corporate Complaints

This report will provide members with an overview of the council’s complaints management. It will cover the financial year 2023/24 and will include detailed statistics along with a breakdown of the responsible teams, as well as cases that were escalated to relevant Ombudsmen.

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 03/10/2023

Decision due: 30 Apr 2024 by Corporate Support Committee

Lead director: Director of Growth

Contact: Daniel Bainbridge, Group Head of Law and Governance & Monitoring Officer Email: Tel: 01903 737607, Lindsey Reeves, Information Governance Officer Email:

Consultation with Group Leaders/Committee Chair: No