The corporate telephony system and integrated contact centre solution goes end of life June 2023.
The original contract was let in June 2016 on a five-year term with the option to extend by an additional two-years.
We are looking to procure a new solution with implementation starting in early autumn 2022.
One off budget provision has been built into the 2022/23 capital programme of £200,000 (subject to Full Council budget approval on 24/02/2022) and there is an existing revenue budget of approximately £30,000 pa.
The contract will be let through an EU compliant procurement frame.