Agenda

Corporate Support Committee
Tuesday 28th September 2021 6.00 pm

Venue: Blue & Pink, Arun Civic Centre, Maltravers Road, Littlehampton, BN17 5LF. View directions

Contact: Jane Fulton & Carley Lavender 

Items
No. Item

1.

Apologies

2.

Declarations of Interest

Members and Officers are invited to make any declaration of pecuniary, personal and/or prejudicial interests that they may have in relation to items on this agenda, and are reminded that they should re-declare their interest before consideration of the items or as soon as the interest becomes apparent.

 

Members and Officers should make their declaration by stating:

 

a)             the item they have the interest in

b)             whether it is a pecuniary/personal interest and/or prejudicial interest

c)             the nature of the interest

 

3.

Minutes pdf icon PDF 214 KB

The Committee will be asked to approve as a correct record the minutes of the corporate Support Committee held on 10 June 2021, as attached.

4.

Items not on the Agenda That the Chair of the Meeting is of the Opinion Should be Considered as a Matter of Urgency by Reasons of Special Circumstances

5.

Public question time

To receive questions from the public (for a period of up to 15 minutes)

6.

Update on Progress with the Council's Digital Strategy [30 minutes] pdf icon PDF 225 KB

The Councils Five Year Digital Strategy was adopted by Full Council approximately 18 months ago and this report is an update on progress so far and provides insight into the next phase of the programme.

Since starting delivery of the programme, we have been faced by a worldwide pandemic and in response to the changing landscape have re-focused some areas of the programme.

This report is an information update and the Committee is being asked to note the progress of the programme and its future direction.

 

7.

Update on Progress with the Council's Cloud First Policy [20 minutes] pdf icon PDF 232 KB

The Council’s Five-Year Information & Communications Technology (ICT) Services Strategy was adopted by Full Council approximately 2½ years ago and confirmed the adoption of a Cloud First Policy. This report is an update on progress so far and provides insight into the next phase of the programme.

This report is an information update, and the Committee are being asked to note the progress of the programme and its future direction.

 

8.

Customer Services Annual Update - 2020/2021 [30 minutes] pdf icon PDF 234 KB

This report provides Members with a brief overview of Customer Services.  It specifically considers the operation of the services over the last financial year ending March 2021 and identifies emerging trends of operation comparing this with the operation over the previous 3-5 years. 

 

The report looks in some detail at the numbers of customerscontacting and accessing services offered by the council either by phone by coming into the two reception areas or making inquiries using the Council’s website and webchat.

 

Additional documents:

9.

Budget 2022/23 - Process [20 minutes] pdf icon PDF 157 KB

This report provides a summary of the Budget process for 2022/23 which the Committee is asked to note.

10.

Review of the Elections held on 6 May 2021 [20 minutes] pdf icon PDF 288 KB

The report reviews the arrangements for the Elections which took place on 6 May 2021.   It provides information, feedback and considers lessons learned.

 

Additional documents:

Outside Bodies - feedback from meetings

11.

Work Programme pdf icon PDF 276 KB

A copy of the Committee’s Work Programme for the remainder of 2021/22 is attached for the Committee’s information.