Issue - meetings

New Housing Management System Project Update

Meeting: 17/03/2022 - Housing and Wellbeing Committee (Item 757)

757 New Housing Management System Project Update pdf icon PDF 247 KB

This report provides Members with a progress update in relation to the implementation of the new Integrated Housing Management System – Civica CX and provides an update on the financial projections for delivering the system.

Minutes:

The Interim Head of Housing explained to members that the report before them provided an update on the implementation of the new system Civica CX and on the changed financial projections for delivering the system.

 

            Before members took part in a debate, the Chair stated that the need for the new system had been proven from the work undertaken so far, however she expressed concern regarding the escalating cost of the project. Other members were in agreement with the concern raised and the Interim Head of Housing advised the Committee that given the very limited time he had had available since joining the council, he did not yet have an understanding as to why the costs had escalated as they had. However, moving forward he would keep the project risks and dates under close review. The Director of Services was then invited to make comment where she explained that some of the issues the project had faced had been detailed in the report at section 1.5.  The need for the new system was clear and that having had early discussion with the Interim Head of Housing she was confident that he would be looking at the project carefully moving forward.

 

            In turning to the debate, members were in agreement that reviewing the project and its lessons learnt was needed so that future project costs would not escalate further. There was also discussion on the importance of data cleansing before transferring data into a new management system and that this was a huge task for the project team to complete. The Chair was in agreement that data cleansing was a huge part of the project, however she stated that the council should have been better at estimating the size of the tasks needed to complete the project and its costings in its earliest stages.

 

            The recommendations were then proposed by Councillor Madeley and seconded by Councillor Gregory.

 

The Committee

 

            RESOLVED - That

 

(1)  the financial projections and virements undertaken for delivery of the project be agreed; and

 

(2)  the progress of the project to date and delivery risks be noted.