Issue - meetings

The report presents an overview of activity on corporate complaints for the period October to December 2024 to provide transparency and understanding. 

The Corporate Complaints Manager presented the report where she outlined the report covered from October 2024 to December 2024. During this period the council had 90 Stage 1 complaints, and 29 Stage 2 complaints of those complaints received 81% were related to Housing, 5 decisions were received from the Housing Ombudsman also. She then drew members attention to the date the complaints were first received which was now detailed in the report at section 4.7. She highlighted that 2 of these had been received in 2022 with another 2 being received in 2023 and 1 received in 2024, this showed that the complaints via the ombudsman stage take a long time to come through to the council.

          The Vice-Chair then invited members to ask any questions or make any comments where a question was raised relating to the increase seen for Housing Repairs and what was the reason for this. The Corporate Complaints Manager advised that that was a specific question for Housing to answer and this could be provided outside of the meeting for members. 

          As there were no other questions or comments, the Committee noted the report.