Decision details

Approval of the new Mutual Exchange Policy, providing a formal framework for tenants wishing to exchange their homes. This policy establishes clear eligibility criteria, ensures compliance with legal and safety requirements, and aligns with best practice within the social housing sector.

Previously, Arun District Council only had a mutual exchange process and application form, without a formal policy in place. Introducing a policy ensures transparency, consistency, and compliance with relevant legislation and regulatory standards, including the Tenancy Standard and Housing Ombudsman expectations. It also enhances the tenant experience by clearly outlining responsibilities and procedural steps.

Continuing with the existing process without a formal policy:
• Rejected as it lacked clarity, leading to inconsistent decision-making and potential compliance risks.
• Developing a minimal guidance document instead of a full policy: Rejected as a comprehensive policy is needed to provide legal and operational clarity.